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Wednesday, October 03, 2001

AT&T Broadband Digital Cable Customer Service Sucks
My email to AT&T Broadband:
I just wanted to let you know that Kathy in your customer service department is giving out incorrect information.

I called yesterday to ask for the cable box brand code # of the Motorola DCT2000.

I explained that I wanted to allow my VCR (Panasonic PV-8662) to control the cable box via the infared link.

After researching it, Kathy told me that the cable box could only be controlled by the remote control that came with the box. No other remote would work.

After hanging up the phone, I began programming my VCR with codes starting at #1 to see if I could get it to work.

I'm happy to inform you that code #55 allows Panasonic PV-8662 VCR to control the Motorola DCT2000 cable set top box.

Thanks for your interest.
--Steve

Their response:
Thank you for writing.

We appreciate your writing and bringing this to our attention. We have
forwarded your e-mail to the appropriate person here at AT&T Broadband
so that they are made aware of this situation and address it
accordingly. We apologize for any inconvenience this may have caused
you.

As always, your comments and additional feedback are welcome.

Liz
AT&T Broadband
I'm dreading my future AT&T Highspeed Internet Cable installation.

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