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Friday, June 20, 2003

Subject: LAST CHANCE to Make your Comcast E-Mail Transition Easy!
Another email in the series, "We treat our customers like children and don't even understand what we are talking about."
Dear Former AT&T Broadband Internet Customer:

Time is running out to transition to Comcast High-Speed Internet. It is very important that you take a couple of minutes to make the necessary changes now. Follow the instructions below to download the Transition Wizard or you may use the manual instructions posted on http://connect.comcast.net on Monday, June 30th.

If you don't make these changes by June 30, 2003, you will still be able to access your High-Speed Internet connection but will not be able to continue to receive your attbi.com e-mail and you'll miss out on all of Comcast's great features!
Ok, I have a question for you.

What if I'm on vacation on June 30th, returning on July 3rd?

What if I make the manual changes then? Will I be able to receive my attbi.com email?

I think I will. I think you will forward all my email to my new comcast.net address and it will accumulate over there until I retrieve it.

So when you say, "If you don't make these changes by June 30, 2003", I don't think you really mean it. In fact I think you don't even understand what you have written.

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