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Monday, July 21, 2003

Comcast: We Seem To Have A Problem.
I just sent an email to Comcast customer service. I hope they listen.
I got an email from Comcast to go see my bill online. The text of the message is as follows. Note: the link does not work and gives an error.

--- copied link from email ---
To view your bill, go to http://www.comcast.com/payonline.
--- end of copied link from email ---

What happens is that the '.' at the end of the link gets sent to the browser and therefore displays an error.

PLEASE remove the trailing '.' from the monthly emails.

Thousands of people get this same error, I'm sure.

I hope to see this correctled next month.

--Steve
I hope they get the message.

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