Monday, July 11, 2005

Bank of America Responds

Bank of America responds to my request for more information.

My request:
When does the payment get transmited?

You see, I'm confused as to why you now have a message on the payment screen that says the payment will take 2 days.

If you are going to transmit it right away, your message isn't accurate.

Please confirm that payments go out when they are deducted.

Thanks a lot.

Their response:
Thank you for your recent inquiry regarding the delivery time of your payments. We are committed to providing you with the best banking experience possible.

Please be advised that, payments are actually sent to the payee the next business day.

The delivery time indicated next to each payee is merely a guideline as to the number of business days (excluding weekends and holidays) we estimate it will take for a payee to receive a payment.

A one or two business day delivery time indicates a payment will be sent electronically. A five business day delivery time indicates a check will be mailed to the payee.

For this reason, we recommend that you allow five full business days between the schedule date and the payment due date.

If this message does not answer your question fully, please contact us using the information below.

You are entitled to receive a copy of any document that we relied upon during our investigation and/or processing of your request. To request documents, you can e-mail us anytime and we will send the appropriate documents by U.S. mail.

Thank you for choosing Bank of America. For further assistance, please contact us by e-mail or phone, 800.933.6262, Online Banking Bill Pay.
Thanks Bank of America.

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