First I called in from my Verizon phone by dialing *611The live customer service person was better then the automated web or phone interface.
Then I followed the menu options:
2 change service
3 remove services
enter zip code
ss# last 4 digits
2 other services
3 mobile web
1 to add [ Note: Even though I followed the remove services menu, there is not DELETE option here ]
3 cancel request
stay on line
4 other requests
Next a customer service rep came on the line:
"cancel mobile web"
phone # ?
ss# last 4
Then she told me that I could add and remove features using the web. I told that for Mobile Web you can't do it on the web or on the phone.
She replied, "I'll bring it up with my supervisor."