I have issues with Bank of America too. Here they are:
1. No more Fleet Cash.Thank you for your attention to these matters.
When Bank of America took over from Fleet/Shawmut/Nank Boston/Bank of NE/It's been so long ago I forget the name Bank, BOA changed the ATMs and removed the FLEET CASH option. With that option you were able to key in your PIN # on an ATM and then press FLEET CASH. Money would pop out and you'd get your card back and a receipt. Pretty sweet. Then BOA came on and did away with that option.
Now it takes a gagillion key strokes to get money out of the ATM. What is ironic is that at the time of hte change, a VP of BOA was on TV telling us that they has testing labs working to help make your ATM transaction faster. IF I was grading the BOA ATM testing labs I'd give them an F. Total failure.
2. No more postage stamps available on ATMs.
3. Confusing statements.
Please! Can someone who sued to work at Fleet help redesign the bank statements.
4. Online banking.
Hello. I am always using the same computer to access online banking. I know it's a Macintosh, but can't you just remember my Login ID?
5. Safety image.
Instead of making me choose one of your lame clip art photos as my online security image, how about alloing me to upload one that means something to me?