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Tuesday, May 15, 2007

Sovereign Bank: That's Not Right


Sovereign Bank requires you to enter your home phone number in this format, ###-###-####.

If you enter your home phone number as ########## you get an error message that says:
Home Phone must be entered in the format ###-###-####
Why?

Why is that?

It's a computer.

A computer is able to auto format this ########## to ###-###-####.

But it doesn't. It's not programmed to do it.

This is a human error.