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Thursday, December 06, 2007

Belkin: Sorry That Card is Not Supported

I contacted Belkin about my Belkin FireWire ExpressCard F5U505 not staying seated in my MacBook Pro.

Here's my unsatisfactory exchange with customer support:
Customer Call Details
Dec 3 2007 20:31
FireWire Express Card does not stay seated in my MacBook Pro. It used to click in and stay there, but now it just keeps popping out. Thanks.

Belkin Response
Dec 6 2007 13:59
Hi steve,

Thank you for contacting Belkin Technical Support.

We understand that, You have a FireWire ExpressCard, and this product is not compatible with MacBook Pro. This product is compatible with Windows® 2000, XP, 2003, or Linux® 2.4x, 2.6x.

If you need further assistance please feel free to write back to us and we will be happy to assist you.

steve, if you have any other questions or problems you may also call us toll free at 800-223-5546 (Extn. 21). Alternatively, call us on 310 898 1100 Ext. 21.

Regards,

Nixon.

Belkin Technical Support
OK.

It works fine when it remains inserted in the ExpressCard slot. Works with the software.

I guess it's actually a MacBook Pro problem... Back to the shop.

Thanks for nothing Belkin.

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