Saturday, January 31, 2009
Staples Easy Rebates Are Not Easy
I just bought two cases of paper at Staples. It was a buy one get one free deal. But it's not that easy. You don't actually buy one and get one free.
You have to actually buy TWO, then head to the Staples Easy Rebates website, or send a rebate form in by mail, to get your money back.
That is not easy.
This procedure suggests that Staples is counting on people to neglect to follow the steps to claim their rebates. When they don't, Staples gets to keep the momey.
The message it sends to me, the customer, is that they want to make it hard to do business with them.
I would much rather buy one case of paper at Staples and have them give me the second case free, like it says in the ad.
Hopefully Roche Bros won't sign on to the same program. Imagine how much paperwork you'd end up with after a trip to the supermarket!