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Thursday, February 05, 2009

City of Boston Resident Parking Permit Renewal Web Page Could Use an Upgrade

The City of Boston Resident Parking Permit Renewal web page could use an upgrade.

You ask for a phone #:



But you don't specify a required format.

Then when the phone # isn't in the secret format you want, you display an error:



It's a computer.

If the user keys in 6171234567, you should figure out that it means 617-123-4567.

It's not the user's problem, it's yours.

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