City of Boston Resident Parking Permit Renewal Web Page Could Use an Upgrade

The City of Boston Resident Parking Permit Renewal web page could use an upgrade.

You ask for a phone #:



But you don't specify a required format.

Then when the phone # isn't in the secret format you want, you display an error:



It's a computer.

If the user keys in 6171234567, you should figure out that it means 617-123-4567.

It's not the user's problem, it's yours.