Labels

Wednesday, December 22, 2010

The Comcast Xfinity TV App doesn't work with a Comcast DVR with the TiVo Upgrade


Photo Courtesy Comcast: The Comcast Xfinity TV App

The Comcast Xfinity TV App doesn't work with a Comcast DVR with the TiVo Upgrade.

TiVo Central on Comcast DVR
Comcast DVR with the TiVo Upgrade

You'd think that early adopters of an advanced user interface would get Xfinity iPad/iPhone App support.

You can schedule recordings online for the Comcast DVR with the TiVo Upgrade. What's the difference between using the Comcast Xfinity TV App?

Customer support told me that I'd have to downgrade my Comcast DVR, removing the TiVo Upgrade to allow the Comcast Xfinity TV App to work.

Seems like a programming issue to me.

Can I get some clarification? A timetable?

TWITTER UPDATE:

When will it work with TiVo? Thanks. RT @ComcastBill: @stevegarfield Correct it does not work with Tivoless than a minute ago via Tweetie for Mac



@stevegarfield I can honestly say I'm not sure.less than a minute ago via TweetDeck



Comcast Chat:

Ashley > Is there anything else that I can help you with?
Steve_ > when will Xfinity TV App work with a Comcast DVR with the TiVo Upgrade
Ashley > Let me check on this.
Ashley > You may check this link www.xfinitytv.com for updates.
Ashley > I apologize but there's no update yet here.
Steve_ > Please find out and email me the status. Is thre a timeframe? Are people wrking on this?
Steve_ > Please do some research and get back to me rather than asking me to check the website.
Ashley > Please wait, I am checking this further.
Ashley > You may check is it is available now on your area by checking fancast.com/mydvr
Steve_ > No. It is available in my area. It just doesn't work with the Comcast DVR that's been upgraded with TiVo interface.
Ashley > Oh, I am sorry to know that.
Ashley > You may swap your cable box Steve.
Steve_ > Can you pass this along to someone who can answer me and email me back?
Steve_ > No. The BOX is not the problem.
Steve_ > Please, the box is fine. It's the TiVo upgrade that is the problem.
Ashley > Sure! You can send an email here http://www.comcast.com/Corporate/Customers/contactus/ContactUs.html
Steve_ > I want a timeframe whe Xfininity app will be supported on Comcast TiVo DVR.
Ashley > This is within 2 to 3 months.
Ashley > Is there anything else that I can help you with?
Ashley > It has been my pleasure to have assisted you today . I'm happy you contacted Comcast.

2 comments:

  1. As of 6/23/12, still doesn't work. Ridiculous!!

    ReplyDelete
  2. TiVo on Comcast DVR is being phased out.

    ReplyDelete