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Sunday, March 20, 2011

FAIL: US AIRWAYS Seat Selection User Interface


USAIRWAYS1, originally uploaded by stevegarfield. CC BY-NC-SA

See where it says SEATS? That's FYI only, you can't choose seats in the pop up window that follows. There's NO indication that it's display only.

USAIRWAYS2

Try to click a seat to choose it, no error message. No text explaining that this is a display only screen.

USAIRWAYS3

Now that you are on the payment screen, you can click SEATS to choose a seat. Nice RED color choice guys. Maybe you should rethink that and make it GREEN?

USAIRWAYS SEATMAP

After clicking the SEATS button on the Payment Page, this "Initializing Seatmap" animation comes up... and never stops... never displays the seats. All you can do is close and continue without choosing a seat.

USAIRWAYS CHOOSE A SEAT

After making a reservation without being able to choose a seat, you can go in and edit your existing reservation and add a seat. Here, clicking an available seat places the number 1 in a brown circle. Just like the Legend shows. ;-) Nice color choice too for Save & Close. You might want to rethink that and make it Green.

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