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Friday, December 21, 2012

Hey New York Times, Why is this inbox not monitored?

Hey New York Times,

Thanks for email offer for savings on a New York Times Digital Subscription.

What about also offering a deal on New York Times home delivery, which includes a Digital Subscription, in the same email?

I emailed you back, but when I replied to your offer, I got this email back
Unfortunately, this inbox is not monitored.
Why not?

I suggest that you:

1. Include an offer for home delivery along with your digital offer. It makes sense, since you'll be getting me to subscribe to the paper too.

2. Accept replies to your promotional emails. Make it easy and don't make me think.

Happy Holidays.

--Steve


Image: New York Times Offer and Email Response



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