Adding Macy's as a Payee: Bank of America

I can't figure out how to add Macy's as a payee for Bank of America Online Banking.

I emailed them and their response is worthless.

My email:

I am trying to add Macy's on automatic Bill Pay, but it
won't accept my account # format.

Can you tell me what format you are looking for?

How many numbers in the account number? Do you require dashes. Do I need to enter the checksum #?
Thanks,
--Steve

Their reply:

Thank you for your inquiry dated 6/27/06 regarding Other Online Banking Features. We are committed to providing you with the best banking experience possible.

To add a payee using Online Banking with Bill Payment, please perform
the following:

1. Click on Bill Pay & e-Bills
2. Click Add a Payee
3. Enter the company or individual name
4. Click Go and enter payee information
5. Click Continue
6. Once added, the payee will appear in your Payee List. Please be sure to type your payee account number as it appears on the bills you currently receive for efficient processing.

If we may be of further assistance, please contact us again by e-mail or call 1.800.933.6262 to speak with an Online Banking Associate. Thank you for choosing Bank of America.

Sincerely,

Cynthia A. Mills
Bank of America

Has anyone succesfully added Macy's as a payee on Bank of America's bill pay system?

Part of the problem is that my Macy's bill has two account #'s on it, one has an extra check digit. I tried both, neither are accepted by Bank of America.

Why did Macy's have to buy Filene's? Why?