Mr Johnson called from India yesterday to talk to my wife about a personal matter.
I HATE these types of phone calls.
It went something like this:
At that point I handed the phone to Carol.
Mr. Johnson: Can I speak with Carol?
Me: Who is this?
Mr. Johnson: Mr. Johnson.
Me: What is this about?
Mr. Johnson: It's a personal matter.
Me: It can't be a personal matter because we do not do business over the phone.
Mr. Johnson: -silent pause-
Me: What company is this?
Mr. Johnson: HC-unintelligible-L calling on behalf of Macy's credit card services.
Me: Where are you located?
Mr. Johnson: India.
We received a bill with an outstanding balance, and a late fee of $15 with an additional finance charge of $1.00.
Carol asked Mr. Johnson if he could credit us for the late fee.
He said we need to call another #.
I just called.
It's busy.
They don't open until 9:00 AM EST.
It turns out that Macy's has us signed up for three different credit card accounts and I applied the outstanding balance to the wrong account.
I'll be on the phone with them in 47 minutes to clear this up and close all the accounts.
Macy*s - Customer Service - Macy's Credit Card
Update:
I just got off the phone with customer service. They cleared everything up:
"When you open up a Macy's credit card account, you get two credit cards, a Macy's Card and a VISA card. One is for use inside Macy's and one is for use outside of Macy's."Huh?
I had paid the Macy's invoice against the Macy's/VISA card. They credited me the late fee and finance charge, and are transferring my Macy's/VISA payment to my Macy's card.
I've got an easier idea. Close both Macy's accounts and just use my other VISA card.