No. They were overcharged because of human error, not software., a photo by stevegarfield on Flickr.
Verizon to pay $800,000 in billing dispute
Phone company says cities, towns were overcharged because of software
"The overbilling occurred in 2006, after inaccurate information was programmed into newly installed billing software, according to a statement issued by Verizon."
It's human error. The 'software' doesn't make the error, a human does.
Having newspaper headline writers write captions for stories about software is like having politicians write legislation about the internet. #SOPA