National Grid has been repeatedly calling me from 617-469-2300 with automated calls and hanging up on no answer, without leaving a voice mail.
I Googled the phone number and got the image below.
I deduced that it was time to replace my gas meter so I called them at their main phone number, 1-800-233-5325. After waiting 10 minutes, I spoke with a representative and scheduled my meter replacement. Gas meters are replaced every 7 years. It’s been 7 years.
I left them feedback saying that the automated hangup calls were not helpful, and I would have appreciated an email notice that it was time to replace my meter. Also, they could have put a note on my online account. In addition, they could have sent me paper USPS mail.
Also, it would be easier to schedule if they had an online scheduling system.
