Labels

Monday, March 11, 2002

American Airlines Rocks!
AA.com can proactively notify you of American Airlines or American Eagle flight departure or arrival status and gate information. You can choose to receive a voice message to your phone, or a text message to a cell phone*, alphanumeric pager*, personal digital assistant (PDA)* or regular e-mail account.
American Airlines is cool. I just had the best experience with them on my trip to Florida.

An American Airlines computer called me 2 hours prior to my flight to give me the status.

I purchased electronic tickets online.

When I got to the airport I checked in using a touch screen kiosk. It prompted me though frequent flyer confirmation and seat selection. This allowed me to get in a shorter line to check our bags.

That flight attendant withe the power drill was on my flight prior to our arrival. She had taken out a row of seats and gave us a ton of leg room. Lots more room than on Delta!

A computer talked to me on the 800 # and gave me my flight departure information. Really. I talked and 'she' listened. It was the best implementation of voice response I've ever encountered.

On the way home I was seated in an exit row and the flight was on time.

No comments:

Post a Comment