City complaint line lags - The Boston Globe:
"...it could be nearly two more years and $2 million more before the administration has a citywide system to keep track of residents' complaints"What are these consultants selling the city?
Just did a quick Google search and found this:
Highrise helps you track communication and conversations with leads, employees, clients, colleagues, vendors, or anyone else that matters to your business. With Highrise you know who’ve you talked to, what you talked about, and what you need to do next.$149/month
At $2,000,000 they could use this for 13,422 months which = 1,118 years.
I'm sure it can meet the City of Boston's call tracking needs.
In fact, the city's needs should be made to meet the features of this solution.
Adam points over here with this post: $4 million and two years for a database program?
Head over and join the roaring conversation and take a look at Somerville's online solution.