Transition Wizard to the Comcast High-Speed Internet service is not All Knowing.
I don't appreciate being treated like a child!
I just got the email from AT&T Broadband with information about the change to Comcast.
They want Macintosh users to use a Transition Wizard, on June 30th, to automatically make all the changes to out computers.
For most Windows and Macintosh users, the Transition Wizard is the easiest way to prepare for the transition. Manual instructions for configuring your computer for Comcast High-Speed Internet service will also be provided beginning June 30, 2003.What!
I called Comcast and said that I'd like to have a look at the manual instructions before hand to familiarize my self with the procedure. The woman on the phone told me that , "No, we are not making them public until June 30th because we don't want people changing their settings early."
D'oh!
Hello lady, I'm an adult and not a child!
Of course I want to change things manualy, especially when their web page says things like this:
The transition to Comcast High-Speed Internet service includes changing your e-mail address and start page.Hello lady!
Additionally, if you download and install the Transition Wizard, and use Outlook Express, the Transition Wizard will automatically update Outlook Express and your start page while retaining your current e-mail and Internet preferences when the transition is completed later this summer.
If you people assume that I've kept the AT&T web page as my start page, you are just kidding yourselves, or you have no clue as to what actual people are using their computers for. And if you think the majority of people are using Outlook Express on a Macintosh, you are totally insane! We are using the OS X mail application or Microsoft Entourage.
I feel like I'm back dealing with AOL customer support again.
Waiting for the disaster to strike on June 30th.
Can you please send me the manual instructions ahead of time so I can look them over?
I promise that I'll wait until June 30th to implement them.
UPDATE: Here's the response I got:
Thank you for writing to Comcast.They care.
Unfortunately we are unable to send those settings at this time. I apologize for any inconvenience this may cause you. We will be e-mailing the settings in late June.
I have forwarded your comments to the appropriate members of our development and management teams for further review and action. We appreciate that you took the time to help us keep our commitment to quality customer care.
