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Monday, December 10, 2007

The MacBook Pro WAS Supporting an ExpressCard

Belkin FireWire ExpressCard F5U505

Belkin just got back to me and says that the FireWire ExpressCard F5U505 is not compatible with MacBook Pro.

That's weird because it was working fine until I popped it out of hte slot and then couldn't pop it back in.

Here's my email into Belkin support:
Customer Call Details Dec 6 2007 14:54
Just because it`s not supported does not mean it does not work.

It works. It just does not stay in the slot.

I guess it`s a MacBook Pro hardware problem. Just wanted you to help me rule out a problem with the card.

But it sounds like you don`t do that.

--Steve
Here's their reply:
Belkin Response Dec 6 2007 17:26
Hi steve,

Thank you for contacting Belkin Technical Support.

We understand that, You have a FireWire ExpressCard, and this product is not compatible with MacBook Pro. This product doesnot support MAC Operating system.

If you need further assistance please feel free to write back to us and we will be happy to assist you.

steve, if you have any other questions or problems you may also call us toll free at 800-223-5546 (Extn. 21). Alternatively, call us on 310 898 1100 Ext. 21.

Regards,

Nixon.

Belkin Technical Support
They fail to address the problem with the card not being able to remain seated in the ExpressCard Slot.

To me, it just sounds like a "It's not my job" type of answer. And I hate that.

Update:
After a visit to TechSuperpowers in Boston, it has been determined that the I/O port on the MacBook Pro is bad. It's being replaced.

3 comments:

  1. Hi Steve,

    I have bought the same adapter for my MacBook Pro. However my peripheral needs to take its current from the FireWire connection but a FireWire port on an ExpressCard doesn't provide the powering as regular FireWire ports. However there is a plug for a power pack on the side but there's no indication what the specifications of the power pack should be (voltage, current). DO you have any idea about these ?

    Thank you in advance.

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