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Wednesday, January 16, 2013

Pep Boys! Great service. Thank you.

Pep Boys! Great service. Thank you.
Pep Boys! Great service. Thank you., a photo by stevegarfield on Flickr.

I've got to give a shout out to Pep Boys for great customer service today.

Yesterday I went in to get new wipers for my car. The clerk looked up the correct blades to fit my car and I bought them. Everything seemed ok, until today when I turned them on during the rain.

Clang, clang, clang. The driver's side wiper was getting caught up on the passenger side wiper. This wasn't a good fit. I'd chosen the brand after seeing a YouTube video about how easy it was to install.

I was not looking forward to going back to exchange these, even though it seems that I was incorrectly told which ones to buy in the first place.

Well, there was no problem. In fact the new blades cost less, and the clerk opened the package and told me to go out and see if it fit to make sure. They even offered to have the service people install the wiper for me.

I went out and popped the new blade in. It fit.

I went back inside and thanked them and then installed the other blade. These fit a lot better.

New Wiper Blades!

I was really happy with the friendly service at Pep Boys. I'll be back.

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