Wednesday, August 17, 2005

Friendly and free advice for Dell

Jeff Jarvis writes, Dear Mr. Dell:
"Today, when you lose a customer, you don’t lose just that customer, you risk losing that customer’s friends. And thanks to the internet and blogs and consumer rate-and-review services, your customers have lots and lots of friends all around the world."
He then goes on to give Michael Dell some good advice.

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