Macy's: No Discount on Sale Items!

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Macy's Calling My Wife from India

Mr Johnson called from India yesterday to talk to my wife about a personal matter.

I HATE these types of phone calls.

It went something like this:

Mr. Johnson: Can I speak with Carol?

Me: Who is this?

Mr. Johnson: Mr. Johnson.

Me: What is this about?

Mr. Johnson: It's a personal matter.

Me: It can't be a personal matter because we do not do business over the phone.

Mr. Johnson: -silent pause-

Me: What company is this?

Mr. Johnson: HC-unintelligible-L calling on behalf of Macy's credit card services.

Me: Where are you located?

Mr. Johnson: India.

At that point I handed the phone to Carol.

We received a bill with an outstanding balance, and a late fee of $15 with an additional finance charge of $1.00.

Carol asked Mr. Johnson if he could credit us for the late fee.

He said we need to call another #.

I just called.

It's busy.

They don't open until 9:00 AM EST.

It turns out that Macy's has us signed up for three different credit card accounts and I applied the outstanding balance to the wrong account.

I'll be on the phone with them in 47 minutes to clear this up and close all the accounts.

Macy*s - Customer Service - Macy's Credit Card

Update:
I just got off the phone with customer service. They cleared everything up:

"When you open up a Macy's credit card account, you get two credit cards, a Macy's Card and a VISA card. One is for use inside Macy's and one is for use outside of Macy's."

Huh?

I had paid the Macy's invoice against the Macy's/VISA card. They credited me the late fee and finance charge, and are transferring my Macy's/VISA payment to my Macy's card.

I've got an easier idea. Close both Macy's accounts and just use my other VISA card.