Yesterday afternoon my Comcast cable modem went out.
No more internet.
Withdrawal signs soon appeared.
I called Comcast and they said that they'd send out a technician today.
The techician arrived and climbed up a ladder outside the house and opened up the box where all the cable wires are routed into.
Hmm... The cable connection to the other apartment had been severed. Cut off. The wired were actually cut.
So we proceeded down to the basement and figured out that the cable modem had been using one of apartment one's wires, and when the service was cut off to apartment one, my cable modem wire was cut.
The technician also explained that the way things were split off the same cable, which fed both apartments, I was losing 10dB of power. Not good.
So the initial installation of one cable wire, split to feed two apartments, while good for watching TV, was not so good for powering broadband cable modems.
Now I have a dedicated line up to the cable modem that isn't shared with two cable TV boxes.
Should result in better performance.
What I want to know is, why didn't the person at the Comcast help line see in my record that someone from Comcast was here yesterday cutting wires willy nilly?
Just as the techician was packing up, the Comcast quality control team showed up to see how the willy nilly cable cutter did on his hack job yesterday.
I think he's going to get a grade of F.
That's what I'd give Comcast for this poor excuse for customer service.