Friday, November 04, 2005

Comcast Sucks!

Yesterday afternoon my Comcast cable modem went out.

No more internet.

Oh oh!

Withdrawal signs soon appeared.

I called Comcast and they said that they'd send out a technician today.

The techician arrived and climbed up a ladder outside the house and opened up the box where all the cable wires are routed into.

Hmm... The cable connection to the other apartment had been severed. Cut off. The wired were actually cut.

So we proceeded down to the basement and figured out that the cable modem had been using one of apartment one's wires, and when the service was cut off to apartment one, my cable modem wire was cut.

The technician also explained that the way things were split off the same cable, which fed both apartments, I was losing 10dB of power. Not good.

So the initial installation of one cable wire, split to feed two apartments, while good for watching TV, was not so good for powering broadband cable modems.

Now I have a dedicated line up to the cable modem that isn't shared with two cable TV boxes.

Should result in better performance.

What I want to know is, why didn't the person at the Comcast help line see in my record that someone from Comcast was here yesterday cutting wires willy nilly?

Just as the techician was packing up, the Comcast quality control team showed up to see how the willy nilly cable cutter did on his hack job yesterday.

I think he's going to get a grade of F.

That's what I'd give Comcast for this poor excuse for customer service.


  1. wow, i have a similar story. My internet wasn't working, so I called Comcast to try and figure out the problem. The support rep told me the modem was probably bad. So, I went and bought a new one...unfortunately, that one didnt work either so I had to have them come out and take a look..the next week.

    So, in the meantime, I took a look myself and followed the wires on the house out to the box where the line comes in. Low and behold, the wire that went to my top floor (where my inty was), had been unplugged from the main line, and a new wire that went into my tenants house was plugged into it's place.
    I called comcast and told them that they just needed another outlet on the box, to which they said that I didn't need to be there when they came. So I wasn't. Only to have them leave me 3 voice mails at home the day they came, telling me they were there and finally that they were leaving and cancelling the appointment. Oddly enough, they fixed it while they were there. Why they said they were cancelling, yet fixed it, is beyond me.

  2. Get Speakeasy. You won't be sorry!

  3. Not to say these guys don't know what they're talking about, but you can't lose decibels (dB) of power. dB is a measure of intensity of sound waves and cannot be applied to electricity or signal. Maybe milliamps, but not decibels.

  4. I probably got that wrong.

    If it's not dB, what might they have been talkign about?

  5. Nicholas9:00 PM

    I fight with comcast from the May 2005, High (better say Low) Speed Internet up and down. Regular speed is about 30% from declared 1.5Mbit/sec. Technicians already two times changed wire from house two green distributor box. They say signal is fine, but on my question why speed is low – one answer we need talk with our manager. Manager like a parrot “we will work on it”, after that nobody knows what happened, and new technician come in. Loop is closed. Each month I have the same procedure.
    Actually I don’t know what they measure, but I suppose signal can be fine, but speed is slow if comcast server is overloaded. I decided to file complain to FCC. Does somebody know other way to solve this problem? Comcast defiantly sucks, but it is only one cable provider in our area.

  6. Anonymous5:19 AM

    Yeah guys. i am comcast technician and as i work more and more i see that more and more people complain about the service. Most of the times techs just split somebody elses line (or yours) to connect other customers which is not professional at all but is very easier than running a new drop from the pole. i think that comcast should carefully consider who to hire because this is ridicoulus.

  7. I finally got my single modem line back after a visit from a Comcast technician can to visit who had been with the company for something like 18 years.

    When you get someone who knows what they are doing, things work out.