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Monday, September 26, 2005

That's Not Right: Boston Water and Sewer

I just went to set up automatic payments over at the Boston Water and Sewer website.

Can't be done. D'oh.

Isn't it 2005?

One of the things I hate most is having to pay monthly bills by hand. It's invasive. I prefer to have everything done automatically.

The Boston Water and Sewer Commission allows you to pay your bills with CheckFree. CheckFree? Who uses that?

PayPal I could understand, but CheckFree? Please.

They want you to set up a new account with CheckFree in order to log on EACH MONTH to pay your water and sewer bill.

Hello?

My electric and gas bills are deducted automatically. Can you guys get on the bandwagon here?

In the meantime I went over to my Bank of America online account to pay this current bill online.

So to do that you've got to add a payee.

Search for Boston Water and Sewer... nothing comes up.

Brilliant.

I searched one more time and figured out that it's stored on the Bank of America site as Boston Water & Sewer. Lame.

3 comments:

  1. I think you need to adopt an alter-ego ("Angry Steve"?) for these type of rants. Kind of Jekyll and Hyde, Hulk or Bizarro World Steve. "Don't get Steve angry.... You wouldn't like him when he's angry."

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  2. Boston Water and Sewer replies:

    Good Morning Steve Garfield,
    The automatic withdrawal of funds on a monthly basis to pay your water bill is not an available option, however this option may become available in the future. We will advise our customers when this option is available. Thank You for accessing the Boston Water and Sewer Commission's website.

    Thomas R. Bagley
    Community Services Manager
    Boston Water and Sewer Commission
    980 Harrison Avenue
    Boston, MA.02119
    (617) 989 - 7000

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  3. Hi Steve,
    I was sitting next to you in Prof. Quigley's new media & pr class when David Scott presented. (Yup. I was in the video too!) Just wanted to say hi - I came across your website randomly searching for blogs on BWSC to draft a fake PR plan up for them. Thanks for the useful post! It'll definitely drive my points in.

    Best,
    Laura Wolf

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