myUHC.com

Harvard Pilgrim Health Care merged with United Healthcare and it's messed up.

REGISTER
I got a postcard telling me to register over at United Healthcare's website, myUHC.com. The instructions read:

1. Logon to myuhc.com. Click "Register Now".

This is so stupid!

LOGON MEANS GO TO
You don't "Logon" to myuhc.com, you "Go to" myuhc.com. You can't logon without a username/password.

So I clicked register, and then I saw:

Enter Social Security Number:

Not a good sign, but I entered it any way.

SOCIAL SECURITY NUMBER NOT REQUIRED
After clicking the continue button, I saw, in a flash, that it said the following UNDER the continue button:

Don't want to provide your SSN?
Register with ID card information

That should be above the continue button...

USERNAME IS SHORT
So I registered and made up a new cryptic and foregetable username since thier usernames are limited to 12 characters.

ONLINE PRESCRIPTION IS NOT
Then I went over to refill a prescription, and they had me open a new browser window into 365wellst.com which is really Medco Health. Why they make up a silly name to hide the real company name is beyond me. Over there it says:

Order new prescriptions or prescription refills online here.

Once over there, I find out that the online prescription ordering procedure requires you to use mail order!

Mail order for prescriptions
Prescription mail order is easy and convenient --- and delivers medications right to your home.

I would tend to disagree. Online is easier than mail order.

So at this point I gave up and called my old pharmacy and it turns out that they are still connected to the newly merged Harvard Pilgrim Health Care/United Healthcare.

So I gave them my prescription # and they ordered a refill.

Done.

It shouldn't be this hard.