Jeff Cutler just made a blog post about his bad experience at the Las Vegas Hilton.
It reminded me that I wanted to blog about my recent experience at the Marriott East Side in New York City.
It was amazing.
Everything that went wrong for Jeff Cutler at the Hilton, went right for me at the Marriott.
I'm a member of their frequent traveler program and was just upgraded for a short period to Gold status.
When I arrived at 11:00 AM I inquired if any upgrades were available. The desk clerk got right on the phone and found out that yes, a complimentary upgrade was available to a larger room.
I figured why not, so I agreed and went up to the room.
When I opened the door I found myself entering what looked like a living room with a couch, side chair and desk. French Doors were at the far end.
Openeing them I found myself in a very large room with a flat screen TV.
Around the corner was a sink and down the hall was a bathroom.
There was also an in room safe, large enough for anything I could think of putting in there. Also, I had a refrigerator that wasn't full of things I wasn't going to pay for any way.
So the room was sweet.
Also included in the upgrade was access to the Concierge floor which meant a free light breakfast that included eggs and oatmeal. There was an afternoon dinnertime that included tortelini and ham sandwiches. Free water too.
Everything was perfect. It was an inside room, with room darkening shades.
Upon checking out, any staff member that I passed hoped that I had a nice time and hoped to see me again.
Oh and BTW, there were computer terminals to print out my bording pass at no charge.