Bank of America: Transfers

This correspondence with Bank of America is going to require it's own blog.

I sent in another question to Bank of America. Actually it was a new feature request. I guess you could also call it a bug fix.

Here's my suggestion:

On the transfer page the field showing the available amount for tranfer isn't long enough to display the amount available in the account. Can you extend the display field to show the amount available for transfer?

The bank sent this in response:

Thank you for your inquiry dated 7/5/05 regarding Online Banking Features. It is our pleasure to service your inquiry.

We recently received a feedback form from you with an inquiry regarding transfer page.

We appreciate your feedback and apologize for the delay in responding.

Our Customer Comments and Suggestions form is designed only as a survey tool. In order to serve your needs better in the future, please send any correspondence requiring a response by clicking on the Customer Service tab in Online Banking and selecting Send a Message to Customer Service.

Again, we thank you for your feedback and look forward to meeting your needs in the future.

If we may be of further assistance, please contact us again by e-mail.
Thank you for choosing Bank of America.

Sincerely,

Amit Rego
Bank of America

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Dear Bank of America,
When responding to a customer, please don't say, "It's not my job."

If Nordstrom's was in the banking business, they wouldn't say that.

You are supposed to say something like, "We have received your request and forwarded it along to the appropriate department for follow up."

Your response is unsatisfactory.
--Steve